Terms & Conditions

These Terms & Conditions apply to all purchases made through the website of Serene label, located at Vlaserf 14, and reachable via crew.serenelabel@gmail.com.

1. Acceptance of Terms

By placing an order on our website, you agree to these Terms & Conditions.

2. Product Information

We make every effort to accurately describe and update our products. However, typographical errors or inaccuracies may occur. We reserve the right to correct such errors without prior notice.

3. Orders & Payment

Orders will be processed once full payment has been received. Available payment methods may vary depending on the customer’s location. It is the customer’s responsibility to ensure that the chosen payment method is available in their country.

4. Processing & Shipping

• Processing time: 1–3 business days

• Shipping time: 3–7 business days (depending on destination)

• Shipments are sent directly from our supplier in China

5. Returns & Cancellations

Please refer to our separate Return Policy for full details and conditions.

6. Liability

We are not responsible for any loss or damage during shipping if the tracking information shows that the package was delivered to the address provided by the customer. Customers are responsible for ensuring that the shipping address is correct.

7. Intellectual Property

All content on this website, including text, images, and logos, is the property of Serene Label and may not be used, copied, or reproduced without prior written permission.

8. Complaints

Complaints can be submitted in writing via crew.serenelabel@gmail.com. We aim to respond within 5 business days.

9. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of the United States.